Airline Demand Letter Template

What you get

• The template, as a Word document you can edit. Instructions first, then the letter itself with four optional modules: compensation, compensation previously denied, reimbursement of expenses, and a request for the airline's explanation and records.
• The sample, as a PDF. A completed letter from a fictional passenger who arrived 13 hours late and was refused $1,000, so you can see the tone and the shape of a finished letter.

When to send a demand letter

After the airline refuses your claim, or ignores it for 30 days. The letter states the facts, names the amount and the rule, sets a deadline, and asks the airline to explain and prove its reason if it still refuses. Courts and tribunals expect to see one, and many claims settle at this stage.

Before you write

Read the guide that matches your situation so you know which section of the Air Passenger Protection Regulations applies and how much to claim.

• Flight delay compensation in Canada
• Cancelled flight compensation in Canada
• Taking an airline to small claims court